Skip to Content

FAQs

1. How long does it take to process my order?

Orders are processed within 1-2 business days after payment confirmation.

2. Do you offer free shipping?

Yes, we offer free shipping on orders above Rs 1000. For orders below this amount, standard shipping charges apply.

3. How long will it take to receive my order?

  • Metro Cities: 3-5 business days
  • Other Cities/Towns: 5-7 business days
  • Remote Locations: 7-10 business days

4. Which courier services do you use?

We ship via trusted courier partners such as Blue Dart, Delhivery, and other reliable services.

5. How can I track my order?

Once your order is dispatched, you will receive a tracking number via email or SMS to monitor the shipment.

6. Do you offer Cash on Delivery (COD)?

Yes, COD is available in select locations with additional charges.

7. Do you ship internationally?

Currently, we only ship within India.

8. Can I request special shipping arrangements?

Yes, for any special shipping requests, please contact us via:

📧 Email: wecare@criatoys.com

📱 WhatsApp: +91 80722 02387

9. Can I return or exchange my order?

Yes, items can be returned within 7 days of delivery, provided they are unused, in original packaging, and with all tags intact.

10. How do I initiate a return or exchange?

You can request a return or exchange by contacting us via:

📧 Email: wecare@criatoys.com

📱 WhatsApp: +91 80722 02387

11. Are there any items that cannot be returned?

Yes, the following items cannot be returned:

  • Opened, used, or damaged products (unless received defective).
  • Customized or personalized toys.
  • Items purchased on sale or clearance.

12. Who covers the return shipping costs?

  • If you received a defective or incorrect product, we will cover the return shipping cost.
  • For other returns, customers may need to self-ship the product or schedule a pickup.

13. How long does it take to get a refund?

  • Prepaid orders: Refunds are processed within 2 business days after quality inspection.
  • COD orders: Refunds take up to 7 days after inspection.
  • Refunds will be credited to the original payment method (excluding COD charges).

14. Can I exchange an item instead of getting a refund?

Yes, exchanges are possible based on stock availability. If the item is unavailable, we will offer a refund or store credit.

15. Can I cancel my order?

Yes, you can cancel your order before it is dispatched. If the order has already been shipped, shipping charges will be deducted from the refund.

16. What should I do if I receive a damaged or incorrect product?

If you receive a damaged or wrong item, contact us immediately via email or WhatsApp. We will arrange for a replacement or refund, and return shipping will be covered by us.

For further assistance, feel free to reach out:

📧 Email: wecare@criatoys.com

📱 WhatsApp: +91 80722 02387